Emperial Handicrafts Privacy Policy
Last updated: 29/08/2023
This Privacy Policy describes how Emperial Handicrafts (the
“Site”, “we”, “us”, or “our”) collects,
uses, and discloses your personal information when you visit, use our services,
or make a purchase from www.wellbournecrafts.com (the “Site”) or
otherwise communicate with us (collectively, the “Services”). For
purposes of this Privacy Policy, “you” and “your” means you
as the user of the Services, whether you are a customer, website visitor, or
another individual whose information we have collected pursuant to this Privacy
Policy.
Please read this Privacy Policy carefully. By using and
accessing any of the Services, you agree to the collection, use, and disclosure
of your information as described in this Privacy Policy. If you do not agree to
this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time,
including to reflect changes to our practices or for other operational, legal, or
regulatory reasons. We will post the revised Privacy Policy on the Site, update
the “Last updated” date and take any other steps required by
applicable law.
How We Collect and Use Your Personal Information
- To provide the Services, we collect and have collected over
the past 12 months personal information about you from a variety of sources, as
set out below. The information that we collect and use varies depending on how
you interact with us - In addition to the specific uses set out below, we may use information
we collect about you to communicate with you, provide the Services, comply with
any applicable legal obligations, enforce any applicable terms of service, and
to protect or defend the Services, our rights, and the rights of our users or
others
What Personal Information We Collect
The types of personal information we obtain about you
depends on how you interact with our Site and use our Services. When we use the
term “personal information”, we are referring to information that
identifies, relates to, describes or can be associated with you. The following
sections describe the categories and specific types of personal information we
collect.
Information We Collect Directly from You
Information that you directly submit to us through our
Services may include:
- Basic contact details including your name, address, phone
number, email - Order information including your name, billing address,
shipping address, payment confirmation, email address, phone number - Account information including your username, password,
security questions - Shopping information including the items you view, put in
your cart or add to your wishlist - Customer support information including the information you
choose to include in communications with us, for example, when sending a
message through the Services
Some features of the Services may require you to directly
provide us with certain information about yourself. You may elect not to
provide this information, but doing so may prevent you from using or accessing
these features.
Information We Collect through Cookies
We also automatically collect certain information about your
interaction with the Services (“Usage Data”). To do this, we may use
cookies, pixels and similar technologies (“Cookies”). Usage Data may
include information about how you access and use our Site and your account,
including device information, browser information, information about your
network connection, your IP address and other information regarding your
interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third
parties, including from vendors and service providers who may collect
information on our behalf, such as:
- Companies who support our Site and Services, such as WordPress
WooCommerce - Our payment processors, who collect payment information
(e.g., bank account, credit or debit card information, billing address) to
process your payment in order to fulfill your orders and provide you with products
or services you have requested, in order to perform our contract with you - When you visit our Site, open or click on emails we send
you, or interact with our Services or advertisements, we, or third parties we
work with, may automatically collect certain information using online tracking
technologies such as pixels, web beacons, software developer kits, third-party
libraries, and cookies
Any information we obtain from third parties will be treated
in accordance with this Privacy Policy. We are not responsible or liable for
the accuracy of the information provided to us by third parties and are not
responsible for any third party’s policies or practices. For more information,
see the section below, Third Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services: We use your personal
information to provide you with the Services in order to perform our contract
with you, including to process your payments, fulfill your orders, to send
notifications to you related to you account, purchases, returns, exchanges or
other transactions, to create, maintain and otherwise manage your account, to
arrange for shipping, facilitate any returns and exchanges and to enable you to
post reviews - Marketing and Advertising: We use your personal
information for marketing and promotional purposes, such as to send marketing,
advertising and promotional communications by email, text message or postal
mail, and to show you advertisements for products or services. This may include
using your personal information to better tailor the Services and advertising
on our Site and other websites - Security and Fraud Prevention: We use your personal
information to detect, investigate or take action regarding possible
fraudulent, illegal or malicious activity. If you choose to use the Services
and register an account, you are responsible for keeping your account
credentials safe. We highly recommend that you do not share your username,
password, or other access details with anyone else. If you believe your account
has been compromised, please contact us immediately - Communicating with you: We use your personal information
to provide you with customer support and improve our Services. This is in our
legitimate interests in order to be responsive to you, to provide effective
services to you, and to maintain our business relationship with you
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and
also the visitor’s IP address and browser user agent string to help spam
detection.
An anonymized string created from your email address (also called a hash) may be provided to
the Gravatar service to see if you are using it. The Gravatar service privacy
policy is available here: https://automattic.com/privacy/. After approval of
your comment, your profile picture is visible to the public in the context of
your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location
data (EXIF GPS) included. Visitors to the website can download and extract any
location data from images on the website.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with WordPress WooCommerce, see https://woocommerce.com/document/marketplace-privacy/. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
- Most browsers automatically accept Cookies by default, but
you can choose to set your browser to remove or reject Cookies through your browser
controls. Please keep in mind that removing or blocking Cookies can negatively
impact your user experience and may cause some of the Services, including
certain features and general functionality, to work incorrectly or no longer be
available. Additionally, blocking Cookies may not completely prevent how we
share information with third parties such as our advertising partners - If you leave a comment on our site you may opt-in to saving your
name, email address and website in cookies. These are for your convenience so
that you do not have to fill in your details again when you leave another
comment. These cookies will last for one year - If you visit our login page, we will set a temporary cookie to
determine if your browser accepts cookies. This cookie contains no personal
data and is discarded when you close your browser - When you log in, we will also set up several cookies to save your
login information and your screen display choices. Login cookies last for two
days, and screen options cookies last for a year. If you select “Remember
Me”, your login will persist for two weeks. If you log out of your
account, the login cookies will be removed -
If you edit or publish an article, an additional cookie will be
saved in your browser. This cookie includes no personal data and simply
indicates the post ID of the article you just edited. It expires after 1 day
How We Disclose Personal Information
In certain circumstances, we may disclose your personal
information to third parties for legitimate purposes subject to this Privacy
Policy. Such circumstances may include:
- With vendors or other third parties who perform services
on our behalf (e.g., IT management, payment processing, data analytics,
customer support, cloud storage, fulfillment and shipping) - With business and marketing partners, including WooCommerce,
to provide services and advertise to you. Our business and marketing partners
will use your information in accordance with their own privacy notices - When you direct, request us or otherwise consent to our
disclosure of certain information to third parties, such as to ship you
products or through your use of social media widgets or login integrations,
with your consent - With our affiliates or otherwise within our corporate
group, in our legitimate interests to run a successful business - In connection with a business transaction such as a merger
or bankruptcy, to comply with any applicable legal obligations (including to
respond to subpoenas, search warrants and similar requests), to enforce any
applicable terms of service, and to protect or defend the Services, our rights,
and the rights of our users or others
We have, in the past 12 months disclosed the following
categories of personal information and sensitive personal information (denoted
by *) about users for the purposes set out above in “How we Collect and
Use your Personal Information” and “How we Disclose Personal
Information”:
Category:
- Identifiers such as basic contact details and certain
order and account information - Commercial information such as order information, shopping
information and customer support information - Internet or other similar network activity, such as Usage
Data
Categories of Recipients:
- Vendors and third parties who perform services on our
behalf (such as Internet service providers, payment processors, fulfillment
partners, customer support partners and data analytics providers) - Business and marketing partners
- Affiliates
We do not use or disclose sensitive personal information for
the purposes of inferring characteristics about you.
We have “shared” (as the term is defined in
applicable law) personal information over the preceding 12 months for the
purpose of engaging in advertising and marketing activities, as follows.
Category of Personal Information
- Identifiers such as basic contact details and certain
order and account information - Commercial information such as records of products or
services purchased and shopping information - Internet or other similar network activity, such as Usage
Data
Categories of Recipients
- Business and marketing partners
User Generated Content
The Services may enable you to post product reviews and
other user-generated content. If you choose to submit user generated content to
any public area of the Services, this content will be public and accessible by
anyone.
We do not control who will have access to the information
that you choose to make available to others, and cannot ensure that parties who
have access to such information will respect your privacy or keep it secure. We
are not responsible for the privacy or security of any information that you
make publicly available, or for the accuracy, use or misuse of any information
that you disclose or receive from third parties.
Third Party Websites and Links
Our Site may provide links to websites or other online
platforms operated by third parties. If you follow links to sites not
affiliated or controlled by us, you should review their privacy and security
policies and other terms and conditions. We do not guarantee and are not
responsible for the privacy or security of such sites, including the accuracy,
completeness, or reliability of information found on these sites. Information
you provide on public or semi-public venues, including information you share on
third-party social networking platforms may also be viewable by other users of
the Services and/or users of those third-party platforms without limitation as
to its use by us or by a third party. Our inclusion of such links does not, by
itself, imply any endorsement of the content on such platforms or of their
owners or operators, except as disclosed on the Services.
Children’s Data
The Services are not intended to be used by children, and we
do not knowingly collect any personal information about children. If you are
the parent or guardian of a child who has provided us with their personal
information, you may contact us using the contact details set out below to
request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not
have actual knowledge that we “share” or “sell” (as those
terms are defined in applicable law) personal information of individuals under 16
years of age.
Security and Retention of Your Information
- Please be aware that no security measures are perfect or
impenetrable, and we cannot guarantee “perfect security.” - In
addition, any information you send to us may not be secure while in transit. We
recommend that you do not use unsecure channels to communicate sensitive or
confidential information to us - How long we retain your personal information depends on
different factors, such as whether we need the information to maintain your
account, to provide the Services, comply with legal obligations, resolve
disputes or enforce other applicable contracts and policies - If you leave a comment, the comment and its metadata are
retained indefinitely. This is so we can recognize and approve any follow-up
comments automatically instead of holding them in a moderation queue
Your Rights and Choices
Depending on where you live, you may have some or all of the
rights listed below in relation to your personal information. However, these
rights are not absolute, may apply only in certain circumstances and, in certain
cases, we may decline your request as permitted by law.
- Right to Access / Know. You may have a right to request
access to personal information that we hold about you, including details
relating to the ways in which we use and share your information - Right to Delete. You may have a right to request that we
delete personal information we maintain about you - Right to Correct. You may have a right to request that we
correct inaccurate personal information we maintain about you. If you request a
password reset, your IP address will be included in the reset email - Right of Portability. You may have a right to receive a
copy of the personal information we hold about you and to request that we
transfer it to a third party, in certain circumstances and with certain
exceptions - Right to Opt out of Sale or Sharing or Targeted
Advertising. You may have a right to direct us not to “sell” or
“share” your personal information or to opt out of the processing of
your personal information for purposes considered to be “targeted
advertising”, as defined in applicable privacy laws. Please note that if
you visit our Site with the Global Privacy Control opt-out preference signal enabled,
depending on where you are, we will automatically treat this as a request to
opt-out of the “sale” or “sharing” of information for the
device and browser that you use to visit the Site - Right to Limit and/or Opt out of Use and Disclosure of
Sensitive Personal Information. You may have a right to direct us to limit our
use and/or disclosure of sensitive personal information to only what is
necessary to perform the Services or provide the goods reasonably expected by
an average individual - Restriction of Processing: You may have the right to ask
us to stop or restrict our processing of personal information - Withdrawal of Consent: Where we rely on consent to process
your personal information, you may have the right to withdraw this consent - Appeal: You may have a right to appeal our decision if we
decline to process your request. You can do so by replying directly to our
denial - Managing Communication Preferences: We may send you
promotional emails, and you may opt out of receiving these at any time by using
the unsubscribe option displayed in our emails to you. If you opt out, we may
still send you non-promotional emails, such as those about your account or
orders that you have made
You may exercise any of these rights where indicated on our
Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of
these rights. We may need to collect information from you to verify your
identity, such as your email address or account information, before providing a
substantive response to the request. In accordance with applicable laws, You
may designate an authorized agent to make requests on your behalf to exercise
your rights. Before accepting such a request from an agent, we will require
that the agent provide proof you have authorized them to act on your behalf,
and we may need you to verify your identity directly with us. We will respond
to your request in a timely manner as required under applicable law.
We use Google ad services such as GA4 to help personalize
the advertising you see on third party websites. To restrict Google merchants
that use these ad services from using your personal information for such
services, visit https://privacy.shopify.com/en.
We partner with Microsoft Clarity and Microsoft Advertising to capture
how you use and interact with our website through behavioral metrics, heatmaps,
and session replay to improve and market our products/services. Website usage data
is captured using first and third-party cookies and other tracking technologies
to determine the popularity of products/services and online activity.
Additionally, we use this information for site optimization, fraud/security
purposes, and advertising. For more information about how Microsoft collects
and uses your data, visit the Microsoft Privacy Statement.
Complaints
If you have complaints about how we process your personal
information, please contact us using the contact details provided below. If you
are not satisfied with our response to your complaint, depending on where you
live you may have the right to appeal our decision by contacting us using the
contact details set out below, or lodge your complaint with your local data
protection authority.
International Users
Please note that we may transfer, store and process your
personal information outside the country you live in, including the United
States. Your personal information is also processed by staff and third party
service providers and partners in these countries.
If we transfer your personal information out of Europe, we
will rely on recognized transfer mechanisms like the European Commission’s
Standard Contractual Clauses, or any equivalent contracts issued by the
relevant competent authority of the UK, as relevant, unless the data transfer
is to a country that has been determined to provide an adequate level of
protection.
Contact
Should you have any questions about our privacy practices or
this Privacy Policy, or if you would like to exercise any of the rights available
to you, email us at emperialhandicrafts@yahoo.com or contact us at 403-404
Shubh Tower, Bedla Badgaon Link Road, Udaipur, RJ, 313001, India.